Business Service Agreement Pricing & Features
Silver$25 per PC per month |
Gold$55 per PC per month |
Platinum$95 per PC per month |
Non-Contract$85 per hour (30 minute increments) |
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| No 2-Hour Minimum ($130 per visit) |  |
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| 50% off Non-Agreement Work | |
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| User Help Desk | |
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| Initial call resolution | |
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| Free Software Installation | - | |
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| Free Hardware Installation | - | |
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| Unlimited E-Mail Support | - | |
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| Unlimited Remote Support | - | |
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| Company IT optimizations run | Monthly | Weekly | Daily | |
| Hours On-Site service per month | 5 hours | 30 Hours | - | |
| Hours remote service per month | 10 | Unlimited | Unlimited | - |
| Unlimited Phone Support | - | - | |
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| Free 24/7 Network Monitoring | - | - | |
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| Response-time | 4 Hours | 3 Hours | 2 Hours | Agreements take priority |
| More Info! | More Info! | More Info! | ||
- No 2-Hour minimum service call charges (normally $130 per visit minimum)
With this feature, you do not pay anything beyond the $25-95 charge per computer per month for any problems that may arise on computers covered by this agreement. Anything over the 10 hours will be billed at ½ rate.
- 10 hours of REMOTE service per month included ($350 value)
The agreement entitles the customer to 10 hours of maintenance per month. On-Site repair of any kind is not included in these 10 hours.
- ½ Rate On-Site Visits & Non-contract work
If an issue should arise that could not be fixed within the terms of this contract, we will come on site to fix it, and will only bill the time at ½ of our current hourly rate.
- Initial Call Resolution
If a user calls in, we will gather relevant information to resolve the problem during the initial call. We will fix the problem provided it can be resolved remotely, and not have to be escalated into an on-site visit.
- User Help Desk
10-5 phone availability Monday through Friday via office phone number (304) 884-5003.
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